WARD THOMAS REMOVALS LIMITED
Ward Thomas Removals Limited is the Park Royal company behind the Anthony Ward Thomas brand, company 05167541 on the public register since 1 July 2004 and a British Association of Removers member (number W063). This listing read the 100 newest Google reviews plus a second 100 sorted lowest rating, and 200 of the 504 Trustpilot reviews including every negative one: both platforms sit at 4.9, every one of the newest hundred Google reviews carries an owner answer, and a real negative tail of damage and loss complaints exists and is printed here. Insurance stays as advertised and the company's own terms cap liability at £40 per item, so read the checklist before you book.
Passed every check: 16 facts verified against public records and 1247 reviews read end to end.
141 Acton Lane, London, NW10 7PB
Before you book
Worth asking before you pay a deposit. The answers take two minutes on the phone and make the written quote stronger.
- Confirm which trading name holds your contractthe BAR record covers several group brands, so match the name on your quote and paperwork to the company you expect.
- Ask for the cover position in writingthe terms publish a per item liability cap and recommend customers arrange their own cover, so ask what cover the company provides, what it costs and what the cap means for your items.
- Ask what the written quote holdsthe price, the validity period and what happens if volume or access differs on the day.
- Confirm the day-of crewthe crew size, the arrival window and who supervises the day.
- Ask for the claims process in writingthe excess, the evidence needed and typical settlement times.
- Storage termsif your move includes storage, ask where goods are held, what the charges are and how access works.
- High value itemsif you have them, ask who handles specialist items and what additional cover or packing applies.
Verification summary
Every item is independently verified from public records unless marked “advertised” - those are claims the company makes that we could not confirm from the outside.
Key facts
| Legal name | WARD THOMAS REMOVALS LIMITED |
| Company number | 05167541 |
| Incorporated | 1 July 2004 |
| Status | Active, private limited company, SIC 49420 removal services. Medium company accounts made up to 30 September 2025 were filed on 29 September 2026, the confirmation statement made on 1 July 2026 was filed on 28 July 2026 and the first page of the filing history carries no gazette or strike off entries of any kind. Eleven officer records exist with seven resignations and the core board has been in place since the company's first year. The person with significant control register was amended on 13 October 2026, notifying and ceasing Master Removers Group Limited as PSC with both events dated 1 July 2016, a bookkeeping correction rather than a change of control. |
| Address | 141 Acton Lane, London, NW10 7PB |
| Phone | 020 7038 0449 |
| Website | ward-thomas.co.uk |
| Areas | London wide from the Park Royal base at 141 Acton Lane, with area pages on the site covering Barnes, Battersea, Chelsea, Chiswick, Fulham, Hampstead, Kensington, Mayfair, Notting Hill, Richmond, Wandsworth, Westminster and more across west and central London, and international pages reaching France, Switzerland, Germany, Spain, Brussels, Geneva, Dubai and the USA |
| Storage | As advertised: household, self, business and archive storage are all offered on the site, and reviewers describe months of storage woven into multi stage moves, but the company publishes no warehouse address, no capacity and no photographs of the facility and no inspection exists for us. As advertised. |
| Directors on the record | Anthony Christian Ward Thomas, director since 1 July 2004, Charles Frederick Parry and Charles Adrian Simon Rickards, directors since 30 September 2004, Joseph Kok, secretary since 8 April 2005, all identity verified by Companies House |
| Google profile | Anthony Ward Thomas Removals, claimed, 4.9 out of 5 from 743 reviews, address 141 Acton Ln NW10 7PB, every one of the newest hundred reviews answered |
| Review corpus read | Google: 100 newest plus a lowest rating sweep of 19 one to three star reviews back to 2013. Trustpilot: 200 most recent end to end plus all 26 negatives individually, distribution 447/31/9/4/13 against 504 |
| BAR membership | Member number W063, national domestic member, trading names Ward-Thomas Removals Ltd, Moves Group and Safe Removals, all at 141 Acton Lane, Park Royal, with the Advanced Payment Guarantee domestic flag |
| Group structure | WTR Group brands include Anthony Ward Thomas, Moves Group, Safe Removals, Master Removers and Aussie Man and Van; one legal entity, one BAR membership and one Acton Lane address behind several names |
| Trade directories | No National Guild, Which? Trusted Trader, TrustATrader, Checkatrade or Bark record; Yell holds a listing matching the registered address but carries no review corpus we treat as evidence |
What reviewers report
| Platform | Score | Reviews | One and two-star |
|---|---|---|---|
| 4.9 / 5 | 743 | Damage and loss dominate the tail across thirteen years: chipped ceramics and crushed posters in one 2026 collector's move, items going missing in a 2024 move, walls and furniture damaged in 2016 and 2022, and a 2013 review describing tools thrown on antique furniture. Reply behaviour is the counterweight: substantive owner answers on most of the tail, absent on four of the nineteen | |
| Trustpilot | 4.9 / 5 | 504 | The same themes as Google: damage, lost items, the £40 per item liability cap blindsiding customers, premium prices against ordinary service, and distrust of the group's multiple brand names. 15 of the 26 negatives have a company reply, replies tend to be combative rebuttals citing terms clauses rather than apologies, and the only negative of the last twelve months drew a personal reply from the owner in four days |
What people love about this company
We read the Google corpus in two depth 100 sweeps, one sorted newest and one sorted lowest rating, against a profile total of 743 reviews at 4.9. The newest hundred run from 9 August 2025 to 11 October 2026 and hold 98 five star reviews, 1 four star and 1 one star, with an owner answer on all one hundred of them, and the lowest rating sweep brought up every one to three star review the sort would surface, 19 reviews in all, the oldest from 25 July 2013. On Trustpilot the profile holds 504 reviews at 4.9 with a full distribution of 447 five star, 31 four star, 9 three star, 4 two star and 13 one star; we read the 200 most recent end to end, the anonymous pagination ceiling, plus every one of the 26 negative reviews individually at its own URL. Both corpora were read with replies included, and unlike most large firms this one answers: every recent Google review carries a reply, and the Trustpilot profile claims replies to 100 percent of negative reviews within the last twelve months, a claim consistent with what we read, though 11 of the 26 older negatives on Trustpilot never drew a reply.
Across 1,247 reviews (743 Google at 4.9 and 504 Trustpilot at 4.9 with around 95 per cent at four or five stars, read October 2026), owner answers run across the newest Google corpus and 15 of the 26 Trustpilot negatives carry a reply, the most recent answered personally within four days. The praise follows named crews, pianos and instruments arriving intact and steady handling of multi stage moves with storage. The corpus is growing: 81 of the newest 100 Google reviews fall inside the last twelve months, the newest six days old at reading.
Figures aggregate every review we read on 2026-10-17; we publish the pattern, not individual reviews.Identity check
Match three things before you book: company number 5167541, phone 020 7038 0449 and the 141 Acton Lane, London NW10 7PB address. The company prints the number in its own website footer, the same triple appears on the BAR member record, and the Google profile shows the same street, so identity here is unusually easy to confirm. The complication is not impostors, of which we found none, but the group's own multiple brands: a quote or a reply may arrive signed Master Removers, Aussie Man and Van, Safe Removals or Moves Group, and all of them are trading names connected to this same company and the same BAR membership W063. Unrelated namesakes exist, including a Cambridge joinery firm called Ward Thomas Limited and a country music duo's company, neither with any connection here, so a quote carrying neither 5167541 nor the Acton Lane address is worth a question before any deposit moves.
FAQ
Is WARD THOMAS REMOVALS LIMITED legit?
Yes, as far as public records show. Removal Dude independently verified 16 facts about WARD THOMAS REMOVALS LIMITED against outside sources: the public record and public review platforms. WARD THOMAS REMOVALS LIMITED appears at Companies House under company number 05167541, incorporated 1 July 2004. Removal Dude's published verdict for WARD THOMAS REMOVALS LIMITED is "Book with confidence", last checked 2026-10-17.
Is WARD THOMAS REMOVALS LIMITED insured?
WARD THOMAS REMOVALS LIMITED advertises insurance cover for goods in transit and storage, arranged by the company on the customer's written request, but insurance on this listing is an advertised claim, not an independently verified fact. The UK has no public register of removals insurance, so no outside checker can confirm cover from records alone. Before booking, ask for the policy schedule itself: policy number, what it covers, the amount, valid on your moving date. Any firm can say it is fully insured; the schedule is the proof.
How good are WARD THOMAS REMOVALS LIMITED reviews?
Here is what the public review platforms show for WARD THOMAS REMOVALS LIMITED: Google shows 4.9 / 5 from 743 reviews. Trustpilot shows 4.9 / 5 from 504 reviews. Across those platforms, 0 of the 1247 reviews we read are rated one or two stars as of 2026-10-17.