Kelerbay Limited
Kelerbay Limited has traded as Doree Bonner International since 1994, is a BAR member under member number K014, moved into the Gosselin group in April 2025, and carries 298 Google reviews at 4.6 and 3,229 Trustpilot reviews at 4.9, with every negative we read answered by the Group Managing Director.
Passed every check: 20 facts verified against public records and 3527 reviews read end to end.
Registered office International House, 19 Kennet Road, Dartford, Kent DA1 4QN, which is the same address as the Dartford Google profile and the BAR member record
Before you book
Worth asking before you pay a deposit. The answers take two minutes on the phone and make the written quote stronger.
- Confirm the cover amounts in writingmembership cover applies, so ask for the policy schedule, the excess and what applies to your route.
- Ask what the written quote holds for an international moveorigin and destination services, customs handling, and the validity period.
- Move coordinatorconfirm your named coordinator and the update schedule while goods are in transit.
- Storage in transitask how it is charged and what happens if your dates move.
- Membership detailsconfirm which apply to your booking and the dispute route they give you.
- Customs delaysask how delays at customs or ports are communicated and who pays waiting time.
Verification summary
Every item is independently verified from public records unless marked “advertised” - those are claims the company makes that we could not confirm from the outside.
Key facts
| Legal name | KELERBAY LIMITED |
| Company number | 02985507 |
| Incorporated | 1 November 1994 |
| Status | Active, private limited company, accounts to 31 December 2025 filed 26 May 2026 and confirmation statement dated 8 August 2026 filed 14 August 2026 |
| Address | Registered office International House, 19 Kennet Road, Dartford, Kent DA1 4QN, which is the same address as the Dartford Google profile and the BAR member record |
| Phone | 0800 289 541 on the website and in the footer of every page, 0800 021 4290 for international enquiries in the FAQs, and 020 8303 6261 for the Dartford branch on the BAR member record |
| Website | www.doreebonner.co.uk |
| Areas | Dartford and Bexley from the registered office, with the Dartford branch covering Kent and south east London. The group also lists branches at Canterbury, Dunstable, High Wycombe, Bath, Nottingham, Newcastle, Edinburgh, Glasgow, Weybridge, Clydebank, Hucknall and Corsham, and advertises UK household, office and international removals. |
| Storage | As advertised: nine named storage facilities in the FAQ, Canterbury, Dartford, Dunstable, High Wycombe, Bath, Nottingham, Newcastle, Edinburgh and Glasgow, with street addresses for several of them on the BAR member record, including International House, Dartford DA1 4QN. Storage pricing is by volume rather than by unit size, and no storage rates are published. |
| Second Google profile | Doree Bonner International at International House, Hillbottom Rd, High Wycombe HP12 4JX, 4.5 out of 5 from 53 reviews, same phone number and same domain as Dartford |
| Trustpilot profile | Claimed, created December 2016, 3,229 reviews at 4.9, replies to 92 percent of negative reviews, typically within 24 hours |
| BAR member number | K014, The Doree Bonner International Group, 21 directory records, national, commercial and overseas flags all true |
| Control | Gosselin Mobility Uk Limited, company 10754149, in control since 29 April 2025, following Doree Bonner Holdings Limited from 30 June 2017 |
| Filing position | Accounts to 31 December 2025 filed 26 May 2026, confirmation statement dated 8 August 2026 filed 14 August 2026, nothing overdue |
| Quote route | Free online quote calculator at quotes.doreebonner.co.uk, plus virtual consultation and home visit booking on the site |
| Branch phone | 020 8303 6261 for Dartford on the BAR record, 0800 289 541 for sales, 0800 021 4290 for international |
What reviewers report
| Platform | Score | Reviews | One and two-star |
|---|---|---|---|
| 4.6 / 5 | 298 | 51 of 298 sit below five stars and 26 of those are one or two stars. We read all 51 in full, and every one of the 26 carries an owner reply from the Group Managing Director. Review URLs are recorded on every complaint quoted below | |
| Trustpilot | 4.9 / 5 | 3229 | 5 of the 200 newest are one star and all five carry a reply. Trustpilot's own profile statistics say the company has replied to 92 percent of its negative reviews and typically replies within 24 hours |
What people love about this company
We read 151 unique Google reviews end to end, which covers every one of the 51 reviews in that corpus that sits below five stars, plus the 200 newest Trustpilot reviews from 3 May to 24 September 2026. Both platforms answer their negatives, and both replies we quote below are the company's own words. Here is what the file contains:
Across 3,527 reviews (298 Google at 4.6 and 3,229 Trustpilot at 4.9, read September 2026), every one and two star review read carried a substantive company reply and the corpus spans thirteen years with the newest review on the check date. The Google profile holds 90 per cent at four or five stars; a 200 review Trustpilot sample read 97 per cent at four or five stars. The praise follows careful international moves and named coordinators; the recurring low star themes on Google are customs delays, storage charges and communication at peak times.
Figures aggregate every review we read on 2026-09-24; we publish the pattern, not individual reviews.Identity warning
5 firms trade under this name.
One legal entity, one main review profile, and a handful of sibling names that all belong to the same group. Before you book, match three things: company number 02985507 on the Companies House register, the International House address at 19 Kennet Road in Dartford, and the 0800 289 541 number published on the website. Removal Dude publishes this as consumer risk information, not as a complaint about any of the firms or brands named above.
FAQ
Is Kelerbay Limited legit?
Yes. KELERBAY LIMITED is company number 02985507, incorporated on 1 November 1994, still Active, with removal services under SIC code 49420, trading as Doree Bonner International from International House, 19 Kennet Road, Dartford DA1 4QN. Removal Dude read that record on Companies House on 24 September 2026: accounts to 31 December 2025 filed 26 May 2026, confirmation statement filed 14 August 2026, four serving directors and one corporate person with significant control.
Who runs Kelerbay Limited?
Gosselin Mobility Uk Limited, company 10754149, has been in control since 29 April 2025, when it replaced Doree Bonner Holdings Limited. The four serving directors are Jason Ian Herbert, Simon Guy Norrington, Marc Smet and Jacqueline Stouffer, and all four have verified identity status at Companies House. Jason Herbert signs the company's replies to reviews as Group Managing Director.
Is Kelerbay Limited insured?
We cannot verify it, and neither can you from public sources, because the UK keeps no public register of goods in transit or public liability cover. The website's FAQ does describe the cover: a range of insurance options, marine cover that can be extended to pairs and sets, mould and mildew and electrical or mechanical derangement, and a panel of worldwide loss adjusters. It publishes no amount, no excess, no underwriter and no policy number. Ask for the written schedule before you pay a deposit.
Are the reviews for Kelerbay Limited good?
Very good on volume and on average, with a real complaint file behind them. Google shows 4.6 out of 5 from 298 reviews, 247 of them five star, and Trustpilot shows 4.9 out of 5 from 3,229 reviews. We read 151 Google reviews and the 200 newest Trustpilot reviews end to end: every one star we read carries a company reply, and the recurring complaints are damage found on unpacking, bills that grew after the survey, and international shipments that ran late.
Which Doree Bonner profile and company is the right one?
This listing is KELERBAY LIMITED, company 02985507, at 19 Kennet Road, Dartford DA1 4QN on 0800 289 541. The Dartford Google profile carries 298 reviews at 4.6. A second profile at Hillbottom Road in High Wycombe carries 53 reviews at 4.5 on the same number and domain, and Doree Bonner Holdings Limited, company 10690791, is a separate entity that no longer controls this one. Match the company number before you book.