BEST Removals & Storage
At a glance
Removal Dude scores BEST Removals & Storage 78/100, with a verdict of Check Before Booking. Google rates BEST Removals & Storage 5.0 / 5 from 283 reviews. Trustpilot rates BEST Removals & Storage 5.0 / 5 from 450 reviews. Removal Dude verified 7 facts about BEST Removals & Storage against independent public records. This listing documents 1 complaint about BEST Removals & Storage in full, with the company's reply. BEST Removals & Storage holds no BAR, NGRS or FIDI membership. Removal Dude last checked every fact about BEST Removals & Storage on 24 August 2026.
Verification summary
Every item is independently verified from public records unless marked “advertised” - those are claims the company makes that we could not confirm from the outside.
Key facts
| Legal name | Best Removals and Storage Ltd |
| Company number | 16259236 |
| Incorporated | 18 Feb 2025 |
| Status | Active, 2 directors |
| Address | Unit 4 Dean House, Suthers Street, Oldham OL9 7TD |
| Phone | 0161 660 6759 |
| Website | bestremovalsandstorage.co.uk |
| Areas | Greater Manchester and UK-wide |
| Storage | Partner storage facilities (no own facility named) |
| “Over 20 years” claim | Advertised; company incorporated 2025 |
| AIM membership | Advertised by the company |
| Trustpilot record | 5.0 / 5 from 450 reviews |
What customers say
| Platform | Score | Reviews | One and two-star |
|---|---|---|---|
| 5.0 / 5 | 283 | 1 of 283 (one one-star) | |
| Trustpilot | 5.0 / 5 | 450 | None seen in the 20 most recent |
What people love about this company
We read the lowest-rated Google reviews end to end and a sample of 20 Trustpilot reviews, including the company's replies on both platforms:
Recent reviews praise the office team (Scott and Diane are named repeatedly), the full packing service, and careful handling of artwork and valuables. One customer describes a quote at less than half of a competitor's. Every Trustpilot review in the sample carries a personal, signed reply, and replies run at a steady pace with no suspicious clusters. One thing to know: older reviews on the Google profile mention the business by an earlier brand (PODS), which suggests the profile was carried over from an earlier era of the business, and the current limited company was incorporated in February 2025. The “over 20 years” claim could not be verified against the record, which is why it sits in the advertised column.
The complaints, and the company's answers
There is one substantive negative review on Google, from before the current company entity existed, plus one one-star with no text that the company reported to Google. Here is the substantive exchange. We note, we don't accuse.
Google three-star - “The second time was disastrous”
The three-star review describes a two-day move where the packing ran a day late and the customer was caught out. The reply admits the communication error and apologises, and it matches the tone of the company's other replies: warm on the praise, factual on the criticism. The one-star review carries no text at all, and the company called it bogus and reported it to Google at the time. From outside we cannot judge either dispute; we can say the company answers its critics in writing, which is more than many firms in this industry do. Item 2 in the checklist below exists because of reviews exactly like this one.
Sources: Google Maps listing (distribution, visible reviews, owner replies), read 24 August 2026, and the Trustpilot profile (450 reviews, sample of 20 with replies), read 24 August 2026. Review texts and replies cross-checked via DataForSEO business data, 24 August 2026.Before you book, ask for these six things
- The insurance schedule, not a summaryGoods in Transit and public liability, with the policy number and cover amount, valid on your moving date. Any firm can say “fully insured”; the schedule is proof.
- A written quote that states what is includedPacking materials, fuel, congestion and ULEZ charges, stairs, waiting time. The most common complaint in this industry is a price that grows on moving day.
- Deposit terms in writingAmount, when it is taken, and refund conditions. If the firm belongs to the BAR, deposits are additionally protected by their Advance Payment Guarantee.
- Who will actually turn upAsk directly: is this job subcontracted, and if so, to whom? The name on the van should match the name on your contract.
- What happens past the quoted hoursMany quotes are “2 people and a van” with a minimum charge (often 3 hours). What rate applies after that, and when does it start counting? Get it in writing before moving day.
- A name and number match Especially with this company: the contract name, phone number and address should match the registered details (company number 16259236, Unit 4 Dean House, Suthers Street, Oldham OL9 7TD, 0161 660 6759).
Memberships
We checked the public member directories of the three bodies that matter in UK removals on 24 August 2026:
| BAR | Not a member | Code of Practice, regular inspections, Advance Payment Guarantee on deposits |
| NGRS | Not a member | Code of Practice, quality monitoring |
| FIDI | Not a member | FAIM certification, audited international standard; mainly for overseas moves |
Frequently asked questions
Is BEST Removals & Storage legit?
Yes, as far as public records show. Removal Dude independently verified 7 facts about BEST Removals & Storage against outside sources: Companies House records, public review platforms and trade body directories. BEST Removals & Storage appears at Companies House under company number 16259236, incorporated 18 Feb 2025. BEST Removals & Storage scores 78/100 on the Removal Dude score with a verdict of Check Before Booking, last checked 24 August 2026.
Is BEST Removals & Storage insured?
This listing records no insurance claim by BEST Removals & Storage either way, verified or advertised. The UK has no public register of removals insurance, so no outside checker can confirm cover from records alone. Before booking, ask for the policy schedule itself: policy number, what it covers, the amount, valid on your moving date. Any firm can say it is fully insured; the schedule is the proof.
Is BEST Removals & Storage BAR registered?
No. BEST Removals & Storage is not a member of the British Association of Removers (BAR); Removal Dude checked the BAR public member directory on 24 August 2026 and found no entry. BAR membership is voluntary and most UK removal firms hold none; it adds a Code of Practice, inspections and deposit protection, so treat it as a small positive signal, not a requirement.
How good are BEST Removals & Storage reviews?
Here is what the public review platforms show for BEST Removals & Storage: Google shows 5.0 / 5 from 283 reviews, and 1 of them is rated one or two stars. Trustpilot shows 5.0 / 5 from 450 reviews. BEST Removals & Storage has 1 complaint documented in full, verbatim, with the company's reply as of 24 August 2026.