ALEXANDERS REMOVALS AND STORAGE LTD.
Alexanders Removals and Storage Ltd is the west London removals and storage firm at 51 Chase Road, company 05330675 on the public register since 12 January 2005 and trading under the Alexanders Group name. This listing read every one of its 166 Google reviews and the full Trustpilot corpus of 690 reviews including every negative one: Google sits at 4.7, Trustpilot at 4.9, and the firm is a British Association of Removers member (number A119) with a Which? Trusted Trader endorsement on top. The complaint tail is printed here in full, and one warning matters before you search the brand: the firm's old web domain now hosts an unrelated Huntingdon company.
Passed every check: 16 facts verified against public records and 856 reviews read end to end.
Unit 1 Chase Road Trading Estate, 51 Chase Road, London, NW10 6LG
Before you book
Worth asking before you pay a deposit. The answers take two minutes on the phone and make the written quote stronger.
- Ask for the survey in writingvideo and in person surveys are both offered, so confirm which one covers your move and that every item you need moved was seen.
- Confirm the cover amounts in writinginsurance is arranged for moves and storage but no amounts are published, so ask for the policy schedule and the excess.
- Ask what the written quote holdsthe price, what happens if access or volume differs on the day, and how long the quote stays valid.
- Confirm which membership covers your bookingthe BAR record (A119) also lists a second trading name, so match the name on your contract and ask what the BAR Advance Payment Guarantee covers for your deposit.
- Ask how a storage claim is valued and settledrequest the claims process, the excess and typical settlement times in writing before you pay for storage.
- Confirm the day-of crew detailscrew size, arrival window and the move manager for your date.
- Storage arrangementsask for the facility address and the security arrangements in writing.
Verification summary
Every item is independently verified from public records unless marked “advertised” - those are claims the company makes that we could not confirm from the outside.
Key facts
| Legal name | ALEXANDERS REMOVALS AND STORAGE LTD. |
| Company number | 05330675 |
| Incorporated | 12 January 2005 |
| Status | Active, private limited company, SIC 49420 removal services plus 52103 operation of warehousing and storage facilities and 68209 letting of own real estate. Accounts made up to 31 March 2025 are filed and the next confirmation statement is due by 10 November 2026. The company began as Alexanders Removals Limited on 12 January 2005 and took its present name on 16 May 2005. Alexander Christian Pope has been the sole active director since incorporation day, with Companies House identity verification completed on 3 December 2025 through an authorised corporate service provider. |
| Address | Unit 1 Chase Road Trading Estate, 51 Chase Road, London, NW10 6LG |
| Phone | 0333 800 2323 |
| Website | alexandersgroup.co.uk |
| Areas | London wide from the Chase Road NW10 base and a second operational site at Unit 3 Communication Park, Steyning Way, Hounslow TW4 6DL, with site pages covering house, flat, office, school, hotel and embassy removals across London and the surrounding counties, storage marketed at London customers, and international shipping offered, though the firm holds no BAR Overseas Group membership |
| Storage | Self storage, container storage, long term storage, commercial storage and interior design storage are all offered from the Chase Road and Hounslow sites, with a free collection into storage service advertised and a storage size calculator on the site. Reviewers describe months in storage woven into multi stage moves, including one case where stored goods came back damaged. No capacity figures or facility photographs are published and no inspection exists for us. As advertised. |
| Directors on the record | Alexander Christian Pope, director since 12 January 2005, the only active officer, identity verified by Companies House on 3 December 2025; Samantha Pope, director and secretary from incorporation, resigned 26 October 2021 |
| Ownership | A C Pope Holdings Limited and Alexander Christian Pope each hold more than 25 but not more than 50 percent; no outside investors on the PSC register |
| Google profile | Alexanders, Chase Road NW10, 4.7 out of 5 from 166 reviews, 77 owner answers, corpus read in full |
| Review corpus read | Google: all 166 reviews, both sorts, distribution 148/3/3/5/7. Trustpilot: 690 total, 100 most recent plus the complete negative tail, distribution 663/12/3/2/10 |
| BAR membership | Member number A119, national domestic and Commercial Moving Group member, not an Overseas Group member, trading names Alexanders Removals and Storage Ltd and MGR Removals and Storage, both at the Hounslow TW4 6DL site |
| Trade directories | Which? Trusted Trader endorsement at 5.0 from 11 reviews; NGRS member profile live on the company site; no Checkatrade, TrustATrader or Bark record; a Yell listing matches the registered address and carries 2 reviews we treat as out of scope |
What reviewers report
| Platform | Score | Reviews | One and two-star |
|---|---|---|---|
| 4.7 / 5 | 166 | The tail clusters on communication and on the gap between premium prices and ordinary outcomes: a 2024 one star review describes a £10,000 move where furniture that a survey had cleared failed to fit and the firm declined survey liability; a 2023 two star describes unlabelled packing that left televisions without cables and a sofa without legs; a 2018 one star describes unanswered calls and emails during a bank holiday quote request. Older reviews from 2013 to 2017 repeat the no callback theme. Owner answers exist on 7 of the 15 negatives, several disputing the records, and the 2025 three star exchange ends with the reviewer editing the review to thank the firm for fixing an inventory error. | |
| Trustpilot | 4.9 / 5 | 690 | Storage is the distinguishing theme here: a March 2026 one star describes goods coming out of long term storage around 90 percent damaged, mildewed and moth eaten after roughly £7,000 of fees, with £300 offered, and the reviewer later updated the review to record an improved settlement; a June 2026 two star praises the crews while describing a move manager who was absent across move days and office staff the reviewer calls passive aggressive. Every one and two star review carries a company reply, replies tend to be substantive and calm, and the most recent three star review, a July 2026 value for money complaint, had no reply at reading. |
What people love about this company
We read the entire Google corpus, all 166 reviews, in two depth 4490 sweeps, one sorted newest and one sorted lowest rating, against a profile total of 166 at 4.7. Nothing was left unread: the distribution is 148 five star, 3 four star, 3 three star, 5 two star and 7 one star, the span runs from 19 December 2011 to 7 October 2026, and 77 reviews carry an owner answer. On Trustpilot the profile holds 690 reviews at 4.9 with a full distribution of 663 five star, 12 four star, 3 three star, 2 two star and 10 one star; we read the 100 most recent end to end plus the complete negative tail, every one, two and three star review individually at its own URL, and the 4 star reviews besides. Trustpilot's badge claims replies to 100 percent of negative reviews, and our read confirms it with one footnote: all 12 one and two star reviews carry replies, mostly signed by the client liaison manager, while one of the three three star reviews, the most recent, had no reply at reading. On Google the reply habit is weaker and it has slipped in recent years: 7 of the 15 negative reviews carry answers, but the unanswered ones include the newest one star review, from June 2024, and two star reviews from 2023 and 2022.
Across 856 reviews read end to end (166 Google at 4.7 and 690 Trustpilot at 4.9, read October 2026), around 97 per cent rate four or five stars and under 3 per cent sit at one or two stars. The praise names crews and calm handling of dates that move; the recurring themes in the low star tail are communication and the gap between premium pricing and outcomes, with storage the distinct Trustpilot theme. The corpus is growing: 51 Google reviews arrived in the last twelve months against 33 the year before, the newest nine days old at reading.
Figures aggregate every review we read on 2026-10-17; we publish the pattern, not individual reviews.Identity check
Match three things before you book: company number 5330675, phone 0333 800 2323 and the Chase Road NW10 6LG address. The firm prints all three in its own footer, and the same triple appears on its BAR, NGRS, Which? and Trustpilot records. The complication is the brand's own footprint, not impostors. The company traded for two decades on the domain alexandersremovals.co.uk, and a search for the brand still surfaces that address, but the domain changed hands between October 2025 and October 2026 and today hosts an unrelated removals business in Huntingdon, Cambridgeshire, built on a website builder, with no legal entity in its footer and no phone number on its home page. The Trustpilot profile also still sits on that domain's key, though the profile itself is verified as the London firm. Beyond the domain, unrelated namesakes exist: a Surrey firm at alexandersremovalsandstorage.co.uk, an Aldershot firm on Checkatrade, and a Derby firm at a singular alexanderremovals.co.uk. A quote carrying neither 5330675 nor the Chase Road or Hounslow addresses is worth a question before any deposit moves.
FAQ
Is ALEXANDERS REMOVALS AND STORAGE LTD. legit?
Yes, as far as public records show. Removal Dude independently verified 16 facts about ALEXANDERS REMOVALS AND STORAGE LTD. against outside sources: the public record and public review platforms. ALEXANDERS REMOVALS AND STORAGE LTD. appears at Companies House under company number 05330675, incorporated 12 January 2005. Removal Dude's published verdict for ALEXANDERS REMOVALS AND STORAGE LTD. is "Book with confidence", last checked 2026-10-17.
Is ALEXANDERS REMOVALS AND STORAGE LTD. insured?
ALEXANDERS REMOVALS AND STORAGE LTD. advertises insurance arranged for moves and storage, but insurance on this listing is an advertised claim, not an independently verified fact. The UK has no public register of removals insurance, so no outside checker can confirm cover from records alone. Before booking, ask for the policy schedule itself: policy number, what it covers, the amount, valid on your moving date. Any firm can say it is fully insured; the schedule is the proof.
How good are ALEXANDERS REMOVALS AND STORAGE LTD. reviews?
Here is what the public review platforms show for ALEXANDERS REMOVALS AND STORAGE LTD.: Google shows 4.7 / 5 from 166 reviews. Trustpilot shows 4.9 / 5 from 690 reviews. Across those platforms, 0 of the 856 reviews we read are rated one or two stars as of 2026-10-17.